Our team is ready to help you launch faster, troubleshoot issues, and optimize your deposit workflows.
Reach our support team Monday to Friday, 9 am – 6 pm (GMT+4).
Send details to contact@akara.ae and we’ll respond within 1 business day.
For deposit disputes or payment problems, email contact@akara.ae. For chargebacks or payment disputes we may escalate to our payment provider (Stripe). See the Escalation section below.
Priority response for critical payment or availability issues.
Guided setup sessions for teams switching from manual deposits.
We use Stripe for payment processing. We may escalate to Stripe for chargebacks (cardholder disputes a charge with their bank) or payment disputes (Stripe or we flag a payment for review). In those cases we follow Stripe’s process; you may be asked to provide evidence (e.g. authorization confirmation, deposit terms, booking records). Responding by any deadline we give you helps us resolve the case.
Our documentation covers setup, integrations, and best practices.