Reduce no-shows and overdue balances by collecting secure deposits while keeping patients confident and informed.
Akara helps UAE clinics and healthcare providers secure patient deposits without awkward conversations at the front desk. Send a deposit request before the appointment, place a hold on the patient’s card, and release it once treatment is settled — cutting no-shows and overdue out-of-pocket balances.
Nothing is charged upfront, so patients keep their money while you keep the protection. The patient completes the request on their own phone, so no card details are handled at reception, and every hold, release, and claim is logged for audit-ready records.
It works across clinics, dental practices, aesthetic and cosmetic providers, and specialist centres — anywhere patients book procedures that carry an out-of-pocket component. Reserve the amount in advance, hold it through the visit, and free it in seconds once the balance is cleared, so front-desk teams spend less time chasing payments and more time on care.
Missed appointments leave clinicians idle and waiting lists untouched — with no recourse.
Storing card details for penalty charges creates compliance exposure and patient distrust.
Front-desk teams spend hours following up on unpaid fees that a hold would have covered.
Define deposit rules by appointment type, provider, or location.
Patients approve a deposit via a secure link with transparent terms.
Release or collect deposits based on attendance and outcomes.
A patient deposit is a security deposit taken to secure out-of-pocket costs or reduce no-shows for appointments and procedures. It is held as protection, not taken as payment, and released once the visit is settled.
No. Akara places a hold on the patient’s card without charging it, so their money is not debited. You only capture an amount if there is a documented outstanding balance; otherwise the hold is released.
A confirmed deposit hold gives patients a reason to attend or reschedule in advance rather than simply not showing up. It sets a clear, professional expectation at the point of booking without demanding money upfront.
Yes. Send a branded deposit request by link, email, or WhatsApp when the appointment is booked, and the patient completes it on their own phone — no app to install and no card details handled at the front desk.
Yes. Every hold, release, and claim is logged with a timestamped audit trail, and Akara follows strict security standards so your deposit records are audit-ready. If a patient ever queries a deduction, you have a complete, itemised history to show exactly what was held, when it was released, and why any amount was captured.
Yes. Once the visit is settled, releasing the hold is instant — the patient’s funds are freed in seconds, with no refund transaction to process.
Get started in minutes — no commitment required.